Privacy Policy
1. Introduction
Thank you for choosing Realistic Asia. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
The company responsible for the personal data is Realistic Asia Co., Ltd, registered at 430 Cau Am, Van Phuc Ward, Ha Dong District, Hanoi, Vietnam.
Email of the data protection compliance manager: bd@realisticasia.com
2. Personal Information that we collect
Personal Information:
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When you send the inquiry, we will ask you to provide us with your name, email address, phone number, and nationality. If your agent sends the request to us inquiry we collect the information about your nationality.
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When you book our services, we will ask you to provide such personal information as your name, email address, phone number, and passport details. When your agent books our services for you we request your name, contact details, and passport details
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To process the payment, you would need to provide the billing information for processing the invoice (if necessary). For the payments by credit card, your credit card information will be collected and encrypted by the payment getaway. We do not have access to this data.
Non-Personal Information:
When you visit our website and engage with us via our social media, we might collect non-personal information such as your IP address, browser type, region, language used, number of pages you view, number of visits to our website, and usage patterns to improve our website and services.
During your travel and after, we might collect your feedback about the services to service quality control.
Special Categories of Personal Data:
During our interactions, we may collect special categories of personal data about you to provide the best possible services that fit your individual needs. The special category of personal data we may collect may include:
- health restrictions that could affect your travel;
- dietary restrictions;
- sexual orientation (if it could affect your travel);
- religious beliefs.
You are not under any obligation to consent to us processing or disclosing your sensitive information, we collect and process the only data you agree to provide us which is necessary to make your trip safe and comfortable.
3. Purposes of collecting the data
Realistic Asia collects and processes your personal data for the following purposes:
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To contact you by email, phone call, or messengers to give the tour information, provide the travel consultation, and manage the services you booked.
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To book the services for you with our partners and supplies.
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To troubleshoot any issues which may occur during your travel.
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Provide the news and updates if you subscribe to our newsletter.
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Conduct marketing surveys and our services quality control arrangements.
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Implement promotional activities for our products and services.
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We also use your information to generate data that does not identify you. For example, to generate statistics about our website visitors, the number of impressions or clicks on a given tourist offer, or the demographic data of our visitors.
4. Data retention Period
We will only retain your personal data for the period necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We also have to keep basic information about our customers (Identity, Contact, Transaction Data) for 5 years after providing the services for tax purposes.
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes. In this case, we may use this information without further notice to you.
5. Data recipients
In order to comply with the data collection purposes indicated in this Privacy Policy, we might transfer your personal data to:
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Service providers: in order to provide services on our behalf or to assist us with the services we provide to you. For example, hotels, guides, airlines, etc. We also share the data with the financial service providers to process the credit card transactions.
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Legal entities: we may disclose your personal information upon request of law enforcement agencies, in cases where we believe it will help us to protect our or your legitimate rights under the law.
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Marketing organizations: we may share your anonymized personal data to the 3rd parties to conduct the marketing or quality control survey.
By accepting this Privacy Policy, you authorize us to process and communicate your personal data to the aforementioned companies and service providers. When disclosing your personal data, we will ensure that the information is transferred in accordance with this Privacy Policy and is permitted by applicable data protection laws.
6. Data protection rights
We have put in place appropriate technical and operational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
We limit the access to your personal data to employees, contractors, and other third party, giving them access only to the information they have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
As Data Controllers, we undertake the responsibility to guarantee the exercise of your rights:
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You have the right to confirm that we are processing your personal data and access to your personal data.
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You have the right to correct errors, in case your data is inaccurate or incomplete data to guarantee the accuracy of the information being processed.
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You have the right to request the suspension of processing of your data if it is unlawful or the data is not accurate.
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You have the right to request the deletion of your data without undue delay if the processing is unlawful.
If you wish to exercise any of the rights set out above, please contact us using the contact details provided in this policy.
7. Cookies
We use cookies, which are small files containing information about your browsing on our website and whose main purpose is to facilitate your browsing on it.
One of the primary purposes of cookies is to save time when accessing the website again without re-registering available information.
You can accept or reject cookies. Most browsers automatically accept cookies, but you can change the settings to refuse all cookies if you prefer.
8. Modifications to the policy
We will update this Privacy Policy from time to time and in response to requirements that arise from legal, regulatory, or operational changes without prior notice.
When updating the content of this policy, we will revise the time of the last update.
9. Contact Information
- We always welcome comments, contact, and feedback from you about the “Private Policy “. If you have questions related please contact us at the email address: bd@realisticasia.com